FAQ
Straight answers.
Do you offer 24/7 emergency plumbing in Denver?+
Yes. Burst pipes, sewage backups, no water, and gas odors are after-hours work. Call (720) 812-4364. We’ll talk you through the shutoff while we’re on the way.
What cities does Vintage Home Services cover?+
Denver, Aurora, Boulder, Erie, Lafayette, Louisville, Broomfield, Westminster, Thornton, Arvada, Longmont, Lakewood, Golden, and Littleton — the Denver–Boulder Valley metro.
Are you licensed and insured?+
Yes. We are a locally owned plumbing company (Fox Fix DBA) serving the Front Range. We pull permits when the city requires them and we don’t skip inspections to save an afternoon.
How fast can you replace a water heater?+
Many tank swaps are same-day or next-day if the unit is in stock and the venting/gas already work. Tankless usually needs a gas and vent look first — we’ll tell you that on the phone, not after we arrive.
Do you install Navien tankless water heaters?+
Yes. Navien and similar condensing units are a core job for us, including gas upsizing, venting at altitude, isolation valves, and a hard-water flush plan.
Why does my water heater fail faster in Colorado?+
Hard water. Scale coats elements and tank bottoms, anodes get eaten, and ‘12-year’ tanks often leak sooner along the Front Range. Flushing and a real anode beat a surprise basement flood.
Do I need a camera inspection for a clogged drain?+
If it’s a first-time kitchen clog, maybe not. If two fixtures are slow, it keeps coming back, or the house is on clay or orangeburg, yes. A camera is cheaper than guessing at a broken lateral.
Can you line a sewer instead of digging up the yard?+
Often, if the pipe is still round enough and the defect is joints or cracks — not a collapse or a standing belly. We camera first and give you lining vs. spot repair vs. replacement in plain numbers.
What should I do if I smell gas?+
Leave the house. Don’t flip lights or use the garage door. Call from outside. We’ll meet you at the curb and coordinate with the utility if the meter needs to be involved.
Do you work on boilers and hydronic heat?+
Yes. No-heat calls, zone valves, pumps, expansion tanks, and high-efficiency boiler replacements are part of the shop — common in Boulder, Lakewood, and older Denver.
Will I get a written estimate?+
Yes, before we start anything that isn’t an obvious emergency stop-the-water. You approve the work. No extra line items that appeared in the truck.
Do you offer financing on larger jobs?+
On water heaters, repipes, and sewer work we can walk you through financing options so a necessary repair doesn’t have to wait on a tax refund.